The return of goods is carried out in accordance with the Law of Ukraine "On the Protection of Consumer Rights".
Dear buyers! We want to make online shopping as simple and pleasant as possible for you! We guarantee you an exchange or return of the product if there is a shortage of the product.
Sometimes the product may not fit or you may not like it, so you can always return it within 14 calendar days after delivery (received by the courier or at the Nova Poshta branch). To return a product, you need to take 3 simple steps:
Send to e-mail blavatfashion@gmail.com such documents, without which the return period may increase. In the subject of the letter, indicate the number of the order you are returning: completely filled out in Ukrainian.
Carefully pack the product in its original packaging in a complete set (goods supplied in a set must also be returned in a set). Contact the nearest "Nova Poshta" branch and send the goods together with the completed documents for return to us, according to the instructions that were sent to you by e-mail.
All data for processing the return at the "Nova Poshta" branch will be indicated in the reply to the return application letter.
In case of incomplete return: lack of packaging in which the product was delivered to you, tags, labels, etc. If the goods were used.
It's a pity, but we will not be able to issue a return for: perfumery and cosmetic products; combs; gloves; jewelry made of precious metals; underwear and bed linen; hosiery; goods in aerosol packaging. Goods, the list of which is defined by Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 03.19.1994, are not subject to return.